Communication Skills at Work

Communication is the most important skill of a successful supervisor/manager. It’s not just the ability to handle the technical aspects of the job or the willingness to work hard that count, but also the ability to transmit information, ideas and enthusiasm to others. In this half-day training, understand your own personal communication style and its impacts when working with others. Be able to identify and adapt to other’s communication styles. Establish rapport with people through active listening. Examine guidelines for effective communication, as well as nonverbal cues and tone. Improve your ability to provide constructive feedback and become a more active listener. By the end of the course, you will formulate your own personal action plan.

Learning Outcomes

  • Identify and understand your own communication style and that of others
  • Examine guidelines for effective listening, talking and nonverbal communication
  • Learn to provide constructive feedback

Skills You Will Gain

  • Effective communication
  • Constructive feedback
  • Forming a personal action plan
Course Code